Terms of Service

1. Acceptance of Terms

By accessing and using the Roach Solution website (roachsolution.com) and our software services, you accept and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our website or services.

2. About Roach Solution

Roach Solution is a software company based in East Legon, Ghana. We design, build, and support custom software, web applications, mobile apps, and cloud systems for businesses.

Our Details:

• Company Name: Roach Solution
• Address: Boundary Road, East Legon
• Email: info@roachsolution.com / roachsolution97@gmail.com
• Phone: +233 24 704 9461 / +233 50 430 9325

3. Software Services

3.1 Scope of Services

We provide software services including, but not limited to:

• Custom software development
• Web applications
• Mobile apps
• Cloud and DevOps
• Integrations and APIs
• Product design
• Data and analytics
• Security
• Technology consulting

3.2 No Project Until We Agree in Writing

Visiting our website, reading content, or sending a message through the contact form does not create a contract for software work. A project starts only when:

• We have agreed the scope in writing
• You have accepted a proposal or statement of work
• We have confirmed that we are starting the work

3.3 Discovery

We may start with a discovery call or a short paid discovery phase. During that step:

• We will assess whether we are the right team for the product
• We will discuss fees and payment terms
• We will explain the scope and an expected timeline
• You will have the chance to ask questions

4. Fees and Payment

4.1 Fee Structure

Our fees depend on the size and complexity of the software. We may charge:

• A fixed price for a defined phase
• A monthly engineering engagement
• Time and materials where the scope is still moving
• A support retainer after launch

4.2 Fee Agreement

Fees are set out in a proposal or statement of work before we start. You will be told:

• How we charge
• The estimated or fixed cost
• The payment schedule
• Any extra costs, such as third-party licences or hosting

4.3 Payment Terms

Payment terms are written into the statement of work. Generally:

• Invoices are payable within 14 days of receipt
• We may ask for a deposit before development starts
• Late payments may incur interest charges
• We may pause work if invoices remain unpaid

5. Client Responsibilities

As our client, you agree to:

• Provide accurate and complete information
• Respond promptly to our requests for information
• Keep us informed of any changes to your contact details
• Pay invoices as agreed
• Give timely feedback on designs and releases
• Tell us if another supplier is working on the same system

6. Confidentiality

6.1 Client Information

We treat your business information, data, and source code as confidential. We will not disclose it without your consent, except where:

• Required by law or court order
• Necessary to prevent serious harm
• A subcontractor needs it to deliver the agreed work, under the same duty of confidence
• You have given explicit consent

6.2 Overlapping Work

If we are already building something closely related for another client, we will tell you before we start and agree how to keep each product separate.

7. Website Use

7.1 Permitted Use

You may use our website for:

• Learning about our services
• Contacting us for inquiries
• Reading general information about our software services

7.2 Prohibited Use

You may not:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Transmit viruses or malicious code
• Scrape or copy content without permission
• Impersonate Roach Solution or our staff
• Interfere with the proper functioning of the website

8. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Roach Solution or our licensors and is protected by copyright and other intellectual property laws.

You may not:

• Reproduce, distribute, or modify our content without permission
• Use our trademarks or branding without authorization
• Create derivative works from our content

9. Disclaimer of Warranties

9.1 Website Content

The information on our website is general information about our company and services. It is not a proposal, a specification, or a promise of a particular technical result. We make no warranties regarding:

• The accuracy or completeness of website content
• The suitability of information for your specific situation
• The availability or functionality of the website

9.2 No Guarantee of Results

We build to the agreed scope and we test before release. We cannot guarantee a particular business outcome, user number, or revenue result. Past projects do not guarantee the same result on a different product.

10. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages
• Our liability is limited to the fees paid for the specific service
• We are not responsible for third-party content or links
• We are not liable for technical issues or website downtime

Note: Nothing in these terms limits liability that cannot legally be limited, including liability for fraud or for death or personal injury caused by negligence.

11. Insurance

Roach Solution maintains professional indemnity insurance appropriate to a software business. Details are available on request.

12. Complaints Procedure

If you are dissatisfied with our services, please contact us immediately. We have a formal complaints procedure:

1. Initial Complaint: Contact us in writing at info@roachsolution.com or roachsolution97@gmail.com
2. Investigation: We will investigate your complaint within 8 weeks
3. Response: We will provide a written response with our findings
4. Next step: If we cannot resolve it together, either party may follow the dispute process in the contract, or the courts of England and Wales

13. Termination of Services

13.1 Your Right to Terminate

You may terminate our services at any time by providing written notice. You will be responsible for:

• Fees for work completed up to the termination date
• Any disbursements incurred
• Reasonable costs for handing the project to another team

13.2 Our Right to Terminate

We may terminate our services if:

• You fail to pay our fees
• You fail to provide necessary information or cooperation
• A conflict of interest arises
• You engage in illegal or unethical conduct
• The working relationship has broken down

14. Data Protection

We process your personal data in accordance with UK GDPR and the Data Protection Act 2018. Please see our Privacy Policy for detailed information about how we collect, use, and protect your data.

15. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for:

• The content of external websites
• The privacy practices of third parties
• Any damages arising from your use of external links

16. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of England and Wales. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. We will update the "Last Updated" date at the top of this page. Your continued use of our website or services after changes constitutes acceptance of the modified terms.

18. Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy and any statement of work, constitute the entire agreement between you and Roach Solution regarding the use of our website and services.

20. Force Majeure

We are not liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• War or terrorism
• Government actions
• Strikes or labor disputes
• Technical failures
• Pandemics or public health emergencies

21. Acknowledgment

By using our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.