Privacy Policy

At Roach Solution, we are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or work with us on a software project.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our website contact form
• Ask us to scope a software project
• Subscribe to our newsletter or communications
• Engage us to design, build, or support software

This information may include:

• Name and contact details (email, phone number, address)
• Details about your product, company, or technical inquiry
• Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Device information

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing Software Services: To respond to your inquiries, scope work, and deliver the software or support you asked for
• Communication: To contact you about your project, meetings, or important updates
• Website Improvement: To analyze website usage and improve our online services
• Compliance: To meet our legal and contractual obligations
• Marketing: To send you information about our services (with your consent)

3. Legal Basis for Processing (UK GDPR)

Under UK GDPR, we process your personal data based on:

• Consent: When you provide explicit consent for specific purposes
• Contract: When processing is necessary to deliver a software project or support agreement
• Legal Obligation: When we must comply with a legal or regulatory requirement
• Legitimate Interests: When processing is necessary for our legitimate business interests

4. Confidentiality

Project discussions, source code, and business information you share with Roach Solution are treated as confidential. We keep client information private in line with:

• The confidentiality terms in your statement of work or contract
• UK Data Protection Act 2018
• UK General Data Protection Regulation (UK GDPR)

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

5.1 With Your Consent

We may share information when you have given us explicit permission to do so.

5.2 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Email communication services
• Document management systems
• Payment processing

These providers are contractually obligated to protect your information and use it only for specified purposes.

5.3 Legal Requirements

We may disclose information when required by law, court order, or legal process, or to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or illegal activities
• Protect the safety of our clients and staff

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure SSL/TLS encryption for data transmission
• Secure servers and databases
• Access controls and authentication
• Regular security assessments
• Staff training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Deliver and support the software you engaged us to build
• Comply with legal and contractual requirements
• Resolve disputes and enforce agreements

Project records are typically kept for as long as needed to support the software, meet the contract, and satisfy tax and accounting rules. We delete or return materials when that period ends, unless the law requires us to keep them.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us using the details below.

9. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

12. International Data Transfers

Your information is primarily processed and stored in the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)

14. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with:

Information Commissioner's Office (ICO)
Website: https://ico.org.uk
Telephone: 0303 123 1113

15. Consent

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.